Data18 Privacy Policy – How We Protect Your Information
User privacy is a priority at data18. This policy explains what information we collect, how it is used, how it is protected, and what rights you have as a user of our platform in Malaysia.
Last updated: 2026. Please read this document carefully before using the platform.
What information do we collect from you?
Data18 collects users' personal information only for purposes necessary to deliver the platform's services. The types of information collected fall under the following categories:
Account information
When you register, we collect your full name, email address, phone number, date of birth, and chosen username. This information is required to verify your identity and confirm that you meet the platform's age eligibility requirements.
Device and browser information
We automatically collect technical data when you access the platform, including your IP address, browser type, operating system version, screen resolution, and mobile device information. This data helps us optimise the user experience and detect potential unauthorised access.
Payment information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we may collect your bank name, bank account number, and transaction details. We do not store credit or debit card numbers directly — all payment processing is handled through approved, encrypted payment gateways.
Platform usage data
We record gameplay activity, betting history, login times, and pages visited within the platform. This data is used strictly for internal analysis and service improvement — not for commercial sharing.
How is this information used?
All information collected by data18 is used solely for legitimate and transparent purposes. We do not use user data for anything beyond the scope outlined below:
- Account management — to create, verify, and securely manage user accounts.
- Transaction processing — to process deposits and withdrawals in MYR via the user's chosen payment method.
- Platform security — to detect fraudulent activity, prevent money laundering, and protect against unauthorised access.
- Legal compliance — to fulfil identity verification (KYC) requirements and applicable legal reporting obligations.
- Service improvement — to analyse usage patterns and enhance the functionality and performance of the data18 platform.
- Service communications — to send important notifications related to your account, transactions, and policy updates.
We do not sell, rent, or trade users' personal information to third parties for marketing purposes.
Use of cookies and tracking technologies
The data18 platform uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. There are three main categories of cookies we use:
Essential cookies
These cookies are essential for core platform functions such as login sessions, security verification, and language preferences. They cannot be disabled without affecting how the platform operates.
Performance cookies
These cookies help us understand how users interact with the platform — which pages are visited most often, time spent on each page, and any technical errors that occur. This data is analysed in aggregate and is not linked to any individual user.
Preference cookies
These cookies store user preferences such as display settings and language. You can manage cookies through your browser settings; however, disabling certain cookies may affect your experience on the platform.
Data storage and the security measures we take
Data18 implements industry-standard security measures to protect users' personal information from unauthorised access, loss, or misuse. The key security practices we follow are as follows:
All communications between your browser and the platform's servers are protected by SSL/TLS protocols, ensuring your data cannot be intercepted in transit.
Personal information is stored in databases protected by strict access controls. Passwords are stored in hashed form and cannot be read directly by anyone.
Access to user data within the data18 platform is restricted to staff who require it for their specific roles only.
Our security systems are reviewed and updated regularly to address emerging threats and ensure data protection remains current.
While we take every reasonable precaution, no online data storage system can be guaranteed to be completely secure. Users are also encouraged to use strong passwords and never share their login credentials with anyone.
User rights, data sharing, and how to contact us
Your rights as a user
As a data18 platform user, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal information we hold in relation to your account.
- Right to rectification — if any information we hold about you is inaccurate or out of date, you have the right to request a correction.
- Right to erasure — you may request the deletion of your account and personal data, subject to any applicable legal record-retention obligations.
- Right to object — you may object to the processing of your data for specific purposes, such as promotional communications.
Sharing information with third parties
Data18 does not share users' personal information with third parties for commercial purposes. We only share data in the following circumstances: with technical service providers who assist in platform operations (subject to confidentiality agreements), with regulatory or law enforcement authorities when required under Malaysian law, or in the event of a business merger or acquisition, in which case users will be notified in advance.
Changes to this privacy policy
We reserve the right to update this Privacy Policy from time to time. Any material changes will be published on this page with a revised effective date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
How to contact us about privacy
For any enquiries, data access requests, or privacy-related complaints, please reach our team via email: [email protected]. We will endeavour to respond to all enquiries within seven (7) business days. For general enquiries, you may also refer to our FAQ us.
Still have questions about how we handle your data?
The data18 support team is here to help. You can also visit our FAQ page for answers to the most commonly asked questions.